Hospitality Case Study
Commercial Hospitality Group
CHG operates vibrant hospitality venues across Melbourne, including restaurants, cafes, bars, and event spaces. Known for its diverse offerings, CHG caters to a wide customer base with a focus on quality and consistency.
Challenges
CHG's Challenges Included
Ensuring uniform cleanliness across a large and diverse portfolio of venues.
Managing hygiene in kitchens and dining areas during high-traffic periods.
Providing rapid cleaning services for event spaces with tight turnaround times.
Partnership with CleanKings
CleanKings developed a scalable cleaning strategy for CHG:
- Centralized Cleaning Management: Ensured consistent hygiene standards across all venues.
- High-Traffic Area Focus: Frequent cleaning of dining areas, kitchens, and restrooms during peak times.
- Event-Specific Services: Dedicated teams prepared venues for events with quick turnovers.
Achievements
Cleaning scores consistently between 93-96%, meeting brand standards.
Customer feedback on venue cleanliness improved by 18%, as reflected in reviews.
Reduced downtime between events by 15%, enhancing operational efficiency.