Why Cleanliness in Retail Matters More Than Ever

1. Make Cleaning Visible

Cleaning used to happen behind the scenes. Now, shoppers want to see it happening. Visible cleaning builds trust — especially in high-traffic environments.

Simple tasks like:

• Wiping checkout counters

• Mopping entrance floors

• Sanitising baskets or trolleys

…should be done regularly and in full view of your customers. Even something as small as a sign showing cleaning schedules or a sanitiser station at the entrance can create peace of mind.

2. Create Clear Procedures

Inconsistent cleaning leads to missed tasks and unsafe conditions. That’s why it’s essential to set clear Standard Operating Procedures.

Your cleaning checklist should outline:

• What areas get cleaned (daily, weekly, monthly)

• What products and equipment are used

• Who is responsible for each task

• When tasks are reviewed or updated

This keeps your staff aligned, ensures accountability, and maintains standards across every shift.

3. Protect Your Team — Not Just Your Shoppers

Clean environments are just as important for your staff as they are for your customers. Spills, clutter, and poorly maintained surfaces are common causes of workplace injuries.

Make cleaning safer and easier by:

• Using eco-friendly, non-toxic products

• Choosing ergonomic tools

• Investing in proper floor care equipment

• Training your team on best safety practices

Clean stores support healthier, more productive staff — and that shows in customer service too.

4. Don’t Overlook the Entryway

Your entrance is the first thing customers notice. If it looks neglected, it shapes their entire perception of your store — even before they step inside.

Keep your entry clean by:

• Sweeping and mopping floors

• Wiping down glass doors and handles

• Removing clutter or debris outside the storefront

It’s a small area with a big impact — and worth paying extra attention to.

5. Keep Restrooms and Change Rooms Spotless

Shoppers notice restrooms. If they’re dirty, it reflects poorly on your entire business.

To maintain these high-traffic areas:

• Clean frequently throughout the day

• Restock supplies before they run out

• Handle smells, stains, or messes immediately

• Don’t wait until closing hours to clean

In fact, customers expect to see restroom cleaning happening during business hours. It signals that hygiene is a priority — not an afterthought.

6. Sanitize High-Touch Areas Often

Retail stores are full of shared-touch surfaces:

• Checkout counters

• Door handles

• Shopping baskets

• Payment terminals

These should be sanitised multiple times a day. It’s also smart to schedule regular deep cleans by professionals to ensure areas aren’t missed — especially in flu season or during peak shopping periods.